Shipping & Returns

Please check your orders carefully before submitting. Orders can be changed or cancelled immediately after submission by contacting Logansgate.com or via phone, or email. All of our vendors will give credit or replacement merchandise for shortages or shipping damages; just contact us for the necessary paperwork. Merchandise returns, exchanges and credits are subject to the terms and policies of each participating supplier.

Can I give special shipping instructions?

Yes, Just type specific instructions into your order comments, such as a delayed shipping date or express shipping service, and your message will be relayed to the appropriate vendor. Logan's Gate cannot guarantee that your request will be fulfilled.

Shipping Information

We ship primarily by UPS Ground or FedEx, and when doing so, conform to their regulations. We reserve the right: however, to ship orders via alternate sources in the event of a disruption to normal ground shipping options such as a strike, fuel crisis, act of terrorism, etc. Logans Gate LLC reserves the right to recover our full shipping costs. All shipments will be Freight Prepaid. If preferred, UPS Overnight, or UPS 2-Day is available.

Damaged Shipments and Shortages

All merchandise becomes the property of the purchaser when the carrier accepts and signs for the shipment. If you receive a damaged or short shipment, please note this on the Freight Delivery Record if evident at the time of receipt. Also notify the carrier (UPS, FedEx, etc.) and our Customer Service Department immediately. IMPORTANT! Before the carrier will process a claim, its representative must inspect the merchandise and shipping carton. Do not discard or destroy any cartons.

Defective Merchandise

ALL PRODUCTS MUST BE RETURNED TO THE MANUFACTURER. We do not repair or make adjustments on merchandise. The item must be returned to the manufacturer or authorized service center for repair or replacement. Any merchandise found defective after use is subject to the factory warranty and should be returned to the manufacturer.

Warranties

We offer no warranties or guarantees, expressed or limited, other than those supplied by the manufacturers of the products which we offer for resale.

Returns

Logan’s Gate is dedicated to serving our members better than anyone else; however, we cannot accept returns without questions or limitations. Thank you for honoring the following return policies, so that we can continue to bring you the best products at the best price:

Most items sold by Logan’s Gate may be returned for credit within 10 days from the ship date.

To assure prompt and accurate credit to you on returned merchandise, please follow these steps:

1. A “Return Authorization Number” must be obtained by contacting our Customer Service Department. This number will be valid for 20 days.
2. A “Return Authorization Number” must be clearly indicated on the outside of each package or the package may be refused.
3. Credit will be given on errors that are clearly a Logan’s Gate error provided returns are requested within 10 days from receipt of merchandise.
4. Returns on merchandise other than a Logan’s Gate error, will be assessed a restocking fee of $6.95 per item or 15% - whichever is greater…Logan’s Gate has no obligation to authorize a return requested after two weeks have passed from the receipt of merchandise.
5. Logan’s Gate may have no obligation to provide credit for returns unless the merchandise is in the original carton in original condition (including: packaging, manuals, warranties, accessories, security seals, etc.).
6. The original vendor box should be packed in a heavier shipping box with proper packing material to protect the merchandise. We suggest all returns be sent by traceable carrier.
7. Returns will not be accepted freight collect or C.O.D., nor does Logan’s Gate have an obligation to reimburse shipping pick-up charges.
8. Defective merchandise should be returned directly to the manufacturer.

We cannot accept returns of certain items, including:

• Factory closeouts, special orders, food/treats and other products, as noted on product sales literature.
• No partial case pack items will be accepted. If you return a case pack item, it must be returned in the original shipping pack with all individual items unopened.

Refused Shipments

Unless instructed otherwise, do not refuse shipments as this will result in an unnecessary freight and handling charges. Please accept the shipment and call our Customer Service Department for assistance.

For further information about any of the information above, please use the following information to contact us:

Logan's Gate
157 Carpenter Drive
Kittanning PA 16201
724-664-1478

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